Privacy Policy

1. General Provisions

1.1. This Privacy Policy outlines how Bivakas, MB (company code: 160433338, registered address: Kantališkių g. 5, Ringaudų k., Kauno r., hereinafter referred to as the “Company”) collects, uses, and protects the personal data of users of the online store “Ekovanduo” (hereinafter referred to as the “Store”).
1.2. By using the Store, the Customer agrees to the terms of this Privacy Policy.
1.3. The Company complies with the European Union’s General Data Protection Regulation (GDPR) and the laws of the Republic of Lithuania when processing personal data.

2. Data Collection

2.1. The Company collects the following personal data when a Customer places an order or registers in the Store:

• Name and surname;
• Contact information (email address, phone number);
• Delivery address;
• Payment details (processed securely by payment service providers);
• Other information provided by the Customer when using the Store (e.g., inquiries or messages).
  2.2. The Company also collects technical data, such as:
• IP address;
• Browser type and version;
• Usage data of the Store (e.g., pages visited, time spent on the site).

3. Data Usage

The Company uses personal data for the following purposes:
3.1. Order processing and delivery – To fulfill Customer orders, process payments, and deliver goods.
3.2. Customer communication – To contact Customers regarding their orders, answer inquiries, or send updates about services.
3.3. Marketing purposes – To send newsletters, special offers, and promotions, provided the Customer has agreed to receive them.
3.4. Improvement of services – To analyze usage data and improve the functionality of the Store.

4. Data Sharing

4.1. The Company does not sell, rent, or lease Customer personal data to third parties.
4.2. Personal data may be shared with the following entities to fulfill services:

• Delivery companies (e.g., couriers or parcel terminals) for product delivery;
• Payment service providers to process payments securely;
• IT service providers responsible for maintaining the Store.
  4.3. The Company may disclose personal data when required by law or to protect its legal rights.

5. Data Storage

5.1. The Company stores personal data for as long as necessary to fulfill the purposes outlined in this Policy:

• Order-related data is stored for 5 years to comply with tax and accounting regulations.
• Marketing-related data is stored until the Customer withdraws their consent.
  5.2. Once the retention period expires, personal data is securely deleted or anonymized.

6. Customer Rights

6.1. Customers have the right to:

• Access their personal data and request a copy;
• Request correction of inaccurate or incomplete data;
• Request deletion of their data (“right to be forgotten”), unless data retention is required by law;
• Withdraw consent for data processing (e.g., unsubscribe from newsletters);
• Object to data processing for marketing purposes.
  6.2. Customers can exercise these rights by contacting the Company via email: in**@*******uo.lt.

7. Cookies

7.1. The Store uses cookies to ensure proper functionality, enhance user experience, and analyze website traffic.
7.2. Customers can control or disable cookies through their browser settings. However, disabling cookies may limit some functionalities of the Store.

8. Data Security

8.1. The Company implements technical and organizational measures to ensure the security of personal data, including:

• Secure payment processing using encryption protocols;
• Regular software updates to protect against vulnerabilities;
• Restricted access to personal data by authorized personnel only.
  8.2. Despite best efforts, no online data transmission can be guaranteed to be 100% secure. Customers use the Store at their own risk.

9. Third-Party Links

The Store may include links to third-party websites. The Company is not responsible for the privacy practices or content of these external sites.

10. Changes to the Privacy Policy

The Company reserves the right to update this Privacy Policy. Any changes will be published on the Store’s website. Customers are encouraged to review this Policy regularly.

11. Contact Information

If you have questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

• Email: in**@*******uo.lt
• Phone: +37067059325
• Address: Kantališkių g. 5, Ringaudų k., Kauno r.